We hope that you love all your purchases from Thread+Spoke. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for store credit or an exchange if returned within 30 business days of receiving your order. After this timeframe, your item would not be eligible for return. For an order refund, the customer will be responsible for the return shipping label.
Items purchased at a discount of 30% or more they are FINAL SALE. The following items are FINAL SALE: Mystery Tee, Gift Card, and restock items.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
We do offer exchanges please note what item you would like to exchange it for when in the Re:do return portal.
Checkout with the $1.98 Re:Do product for free unlimited returns for store credit or exchanges on your order if needed and send it back for free if it doesn’t work.
Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!
Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item.
Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit or exchange will be emailed to you.
Damaged items must be reported within two days of the receipt of your order. Please email us at email@example.com and forward photos of any damage. If you have any quality issues with your tee, hoodie, or sweatshirt within 60 days of purchase, please reach out as well with additional details.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.
If you are located outside of the US please contact firstname.lastname@example.org for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to Thread+Spoke, we recommend adding insurance with tracking to ensure your package arrives at our facility.